Cyndi Thompson

A digital product designer focused on providing clarity to users working in complex systems with elegant, human-centered interaction models.

  • MS Human Centered Design & Engineering · UW 2020
  • 10 Years experience in web & application design
  • 4 Years in team & project leadership
  • 3 Years nerding out leading a UX book club

Selected Work

Cyber Security Reporting

Cyber Independent Testing Lab · 2018

Cyber Security Reporting

Cyber Independent Testing Lab · 2018

A redesigned website that presents complex cyber-security report data in a visually engaging and digestible format for both industry professionals and security-conscious consumers.

Government Grant Search

Wa Recreation & Conservation Office · 2019

A government agency website redesign allowing grant applicants to easily understand the RCO grant process and search for grants.

Government Grant Search

Wa Recreation & Conservation Office · 2019

Child Asthma Management

HCDE Directed Research Group · 2019

Child Asthma Management

HCDE Directed Research Group · 2019

A wireframe prototype to help parents and children better manage child asthma symptoms through behavior change.

Flight Training Management

FlightSafety · 2015

A suite of web and tablet applications covering course management, training material management, and student performance.

Flight Training Management

FlightSafety · 2015

Favorite UX Buzzword: Progressive Disclosure

Why? Progressive disclosure is the practice of presenting primary features and information up front and disclosing secondary features or information further along in a process or when a context calls for it. This helps prevent users from becoming overwhelmed in complex, feature-rich applications. I have used this principle frequently in my work to help determine optimum workflows.

Experience

Leadership & Process

  • Collaborating in cross-discipline teams
  • Agile Scrum development process
  • Project estimates and timelines
  • Resource planning
  • Presenting in client sales meetings
  • Interviewing team candidates
  • Balancing business and technical constraints
  • Leading projects through a user-centered design process
  • Platform documentation and training
  • Coordinating with offshore teams

Design & Research

  • Design systems
  • International products
  • Designing for behavior change
  • Cross-device and platform design
  • Interface animation
  • Accessibility compliance
  • Rapid prototyping
  • Storyboarding & video-prototyping
  • Usability testing
  • Qualitative and quantitative research
  • Competitive analysis
  • Heuristic evaluations

Development

  • Responsive templates with CSS3 & Sass
  • Semantic, accessible HTML5
  • Interactions with JavaScript/JQuery
  • Adapting to new technologies and frameworks
  • Version control
  • CMS templates
  • Templates in React, Angular, and .Net
  • Data visualizations using python, pandas, & matplotlib
  • Basic statistical analysis using R

Work History

Featured Clients

Microsoft
King County
Payscale
FlightSafety
Marcus & Millichap
Bethany Community Church
Health Stories Project
Cyber Independent Testing Lab

I love a “boring” web form

Why? Most people find filling out forms cumbersome and tedious. There are therefore may opportunities to improve the experience by reducing the effort and cognitive load required by users. Breaking up longer forms into smaller, digestible chunks prevents users from feeling overwhelmed. Smart defaults, clear labels, and forgiving form fields prevent users from running into frustrating errors. Supportive microinteractions and clear, appropriate feedback help users feel confident in their submissions.

Interests

Enterprise Applications

I enjoy working on enterprise applications because I like to help people get their work done efficiently and enjoy the challenge of streamlining complex workflows. Enterprise apps differ from consumer apps in that they are typically not chosen by the users themselves but rather required by the company. Creating tools that these users find helpful rather than burdensome and inspire willing adoption is an important and rewarding challenge.

Data Visualization

I enjoy the challenge of exploring complex data to find the best visual representation to let its patterns emerge clearly. We created a number of different visualizations for the Cyber-ITL to bring forward trends in different areas of their cyber security reporting. I designed the trend charts as well for my Directed Research Group on child asthma tracking.

Design Leadership

Having led a small design team, I am interested in techniques for how to best lead teams to project success and in promoting design best practices within the organization. I promoted user research and usability testing at our company and integrated them into our design process. I promoted continuous learning by bringing in topics of discussion from books, blogs, and podcasts. I introduced and facilitated new brainstorming and collaboration exercises to inspire fresh idea generation and team engagement.

Mixed-Method Research

My primary motivation for going back to school to get my Master’s in Human Centered Design was to gain more experience with and understanding of user research best practices. I studied both qualitative and quantitative research and have a broader toolbox now for how and when to apply practices of either. I promoted using mixed-method research in my Design Team Lead role, using triangulation to choose methods that cover a spread between qualitative and quantitative as well as behavioral and attitudinal data.

Inclusive Design

I am well versed in WCAG 2.0 Standards having performed accessibility evaluations and subsequent updates on several government websites, as well as leading accessibility compliance on the websites we created. I am interested in how project teams can improve our processes to make sure accessibility is a distributed responsibility across disciplines and not treated as an after thought to be applied at the end of a project.

I am a proponent of using participatory design methods to include marginalized voices in the design process (as well as hiring diverse teams!). I used participatory design to create a wearable prototype solution for people with light and noise sensitivity as part of a student team.

Design for Social Good

I get especially excited about design projects that I feel have a positive impact on the community. In 2017 I volunteered as part of IXDA’s Seattle Social Good Series to work with a team on to research, design, and prototype an app and texting system to help low-income housing prospective tenants have an easier way to be alerted about housing opportunities. In school I’ve focused on several health related projects including researching design opportunities to support mental health therapy for seniors and designing at an asthma tracking app to help children and parents co-manage child asthma symptoms and encourage behavior change.

When not designing, I enjoy gardening and
hanging out with my terrier-mix, Cauchy.